Help and advice

We do as much as we can to protect your data. That said, there are a few extra steps you should take to make sure you look after your personal information and stay safe.

Keep up to date with the latest information via our frequently asked questions.

What to do if you have a power cut locally or lose your gas supply.

Find out how to read your meter and submit your readings to us.

It’s increasingly important for businesses to know how the electricity supplied to them is generated. Whether your business has to report its carbon emissions or not, it’s still important to understand where that electricity comes from and how its generation impacts our environment.

We may need to access your premises for several reasons, including reading or fitting meters, dealing with faults and collecting payments. Here are some details worth bearing in mind if we’re visiting.

An Automated Meter Reading (AMR) electricity meter is a type of metering system which uses automatic meter reading technology to split your energy consumption into more accurate 30-minute blocks called half-hourly (HH) metering.

Make the most of your SMETS2 smart meter. For full operating instructions, find and download the manual for your meter.

The type of electricity meter your business has depends on how much electricity you use. That means your meter may need to be reprogrammed or replaced if it doesn’t suit your current energy usage. This is known as a “change of measurement class” (CoMC).

Qualifying organisations must report their energy usage and greenhouse gas emissions. Compare your CO2 emissions using our carbon calculator.

The Feed-in Tariff (FIT) scheme is an environmental programme aimed at promoting widespread uptake of small-scale, low carbon, electricity generation technologies.

You’ll be billed out of contract rates for your electricity or gas if you have not agreed contract prices with us. Until you agree a contract with us or change supplier, deemed or variable business rates will apply as follows.

Your energy bill is made up of non-commodity costs - the transmission and distribution costs, and charges associated with government schemes and levies - as well as costs from commodity (electricity or gas).

Energy theft is tampering with a meter or its connections. This means the meter doesn’t accurately record how much gas or electricity is being used.

If you’re looking for even more information, you may find it on one of these websites. We’ve compiled a list of useful sources that provide further information and guidance on the energy market.

Sign up for advance warnings so you can consider reducing electricity consumption during potential triad periods.

Energy industry and market trading terminology can be confusing if you’re unfamiliar with all the acronyms and phrases, so we’ve created this guide to help you make sense of some of the common abbreviations and expressions.

Your options to manage debt for your business if you can’t afford your bills.

For small and micro business customers. We’re committed to offering the very best in customer service and will do all we can to help you manage your account.