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Cookie notice

This is the cookie notice for sseenergysolutions.co.uk. It applies to information collected and used by SSE Energy Solutions, which is a trading name of SSE Energy Supply Limited, SSE Utility Solutions Ltd, SSE Heat Networks Ltd and TESGL Ltd. This information is collected through instruments known as cookies and various other technologies, collectively referred to in this Cookie Notice as ‘cookies’.

Please review this Cookie Notice and our Privacy Notice.

What are cookies?

Cookies are small text files transferred and stored by your web browser to your computer or mobile device when you visit or use a website. Cookies allow websites to recognise your device and store some information about your preferences or past actions.

Cookies can be considered as ‘first party’ or ‘third party’ cookies depending on the domain that places them. First party cookies are cookies set by a website visited by the user (for example, cookies placed by SSE Energy Solutions for sseenergysolutions.co.uk. Third party cookies are set by a domain other than that of the website visited by the user, so if a user visits a website and a third-party organisation sets a cookie through that website, this would be a third-party cookie.

Cookies can also be considered as ‘persistent’ or ‘session’ cookies depending on their duration. Persistent cookies remain on a user’s device for the time specified in those cookies. They are activated every time that user visits the website that created the cookies, until the cookies expire or are disabled by the user. Session cookies allow the actions of a user to be linked during a single browsing session. A session starts when a user opens a browser window and ends when the browser window is closed, following which all session cookies are deleted.

Why do we use cookies?

We use cookies and other similar technologies to collect information about your browsing activity and about the device you have used to access our website (including the make, model and operating system, IP address, browser type and mobile device identifiers) so we can provide essential features and functionality on our website to:

Make our website as easy and intuitive as possible for you to use

Monitor and analyse website usage and performance so we can measure the effectiveness of our website and improve it (including security)

Remember choices you make when visiting our website and recognise you when you return so you don’t have to remind us

Remember certain information about your browsing activity on our website, such as the web pages you have viewed and your preferences. This information can then be used to personalise and improve the way you interact with our website (for example, displaying content we think might be relevant to you based on your previous activity) and inform you of special offers and promotions tailored to your interests (where you have consented to receiving marketing communications from us).

Identify you when you visit websites other than our website so that we can provide you with relevant targeted advertising.

How do we use cookies?

The cookies used on our website can be broken down into four categories:

  • Strictly necessary
  • Performance
  • Functional
  • Targeting advertising

Strictly necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but then some parts of the site will not work.


These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us to know which pages are the most and least popular and see how visitors move around the site.

If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.


These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies some or all of these services may not function properly.

Targeting advertising

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

These cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Targeted advertising or remarketing is a type of targeted advertising that displays our adverts on third party websites across the internet to users who have previously visited this website. Remarketing involves collecting cookies to inform, optimise and serve adverts based on someone’s past visits to this website. To opt out of this type of advertising you can use this free Google tool.

Managing cookies

When you visit our websites, you will be presented with a cookie banner. It gives you the choice to accept the use of cookies on the site or not. It will also present you with a link to our cookie manager. Through the cookie manager, you can choose to opt-in or opt-out of the types of cookies active on our sites. You can also find out a bit more about what we use them for. Our cookie manager will only remember your preferences for our site for the specific browser that you’re using at that time.

You can also manage your cookie preferences at any time via this link:

If you wish to change your cookie settings generally, you can delete cookies stored on your computer or change your privacy settings at any time via your browser settings.
Microsoft Edge

Optanon / OneTrust

These cookies are set by OneTrust. They store information about the categories of cookies this site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to allow or prevent cookies in each category from being set in the user's browser, depending on their preference.


Expiry time 1 year

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Category Strictly Necessary Cookies


Expiry time 1 year

Host sseenergysolutions.co.uk

Category Strictly Necessary Cookies

Facebook Pixel

The Facebook Pixel identifies whether you are a Facebook user when you have accessed an SSE webpage. If the Facebook Pixel identifies that you are both a Facebook user and have visited the SSE webpage, you may receive targeted advertisements on the Facebook platform. For further information on the personal data collected through Facebook Pixel, please see the ‘Marketing’ section of our Privacy Notice.

Essential application cookies

These cookies are strictly necessary for sseenergysolutions.co.uk and help with site security in preventing Cross-Site Request Forgery attacks and allow for randomised experimentation to deliver different versions of features to customers.


Expiry time session

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Category Strictly Necessary Cookies


Expiry time seconds

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Category Strictly Necessary Cookies

Google Analytics

Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. Limited personal data such as user ID, is processed by Google Analytics which is based in the USA.


Expiry time 2 years

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Category Performance Cookies


Expiry time 1 day

Host sseenergysolutions.co.uk

Category Performance Cookies


Expiry time 180 Days

Host sseenergysolutions.co.uk

Category Targeting Cookies


This cookies ensures that all HubSpot features and functionality are enabled and added to the site correctly.


Expiry time 365 days

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Category Functional Cookies

Who should I contact with a question or a complaint?

If you would like to contact us in relation to your rights or if you are unhappy with how we’ve handled your information, you may contact us by sending a letter:

Business Energy Data Protection Specialist
Grampian House
200 Dunkeld Road

or sending an email to GroupDPO@sse.com

If you would like to contact our Data Protection Officer, you may do so using the following details:
Email: dpo@legal.sse.com

This notice was last updated in August 2021.

If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:

Information Commissioner’s Office
Wycliffe House, Water Lane