CUSTOMER HELP CENTRE

We’re in the process of moving all our customers to a new billing system, which will mean improvements and a new look to our invoices.

Find out more about the changes using the link below.

Click the link below to learn more about what’s happening in the energy market, what that means for businesses and where you can find support.

Need help getting started with your account? Here you can find out more about a range of topics, including direct debits, paying your bill, moving premises and making the most of our SSE Clarity online energy management platform.

Any questions? Here you can find answers to common questions from our customers, including managing your account, pricing and charges, meter readings and new connections.

Looking for application forms, contracts or regulatory information? Here’s a collection of useful documents for you to view and download, including our Terms and Conditions.

Everyday security measures and tips to help you keep your information safe.

Are you one of our heat, hot water, cooling or private wire electricity customers? Here you will find helpful information about us, our networks and the service we provide including how to save energy, make payment or get in touch.