homecustomer help centre

You’ll find all the information and guidance you need to manage your SSE Energy Solutions account in the sections below.


SSE & ME - Heat customers

Are you one of our heat, hot water, cooling or private wire electricity customers? Here you will find helpful information about us, our networks and the service we provide including how to save energy, make payment or get in touch.


Help and advice

Need help getting started with your account? Here you can find out more about a range of topics, including direct debits, paying your bill, moving premises and making the most of our SSE Clarity online energy management platform.


Frequently asked questions

Any questions? Here you can find answers to common questions from our customers, including managing your account, pricing and charges, meter readings and new connections.


Useful documents

Looking for application forms, contracts or regulatory information? Here’s a collection of useful documents for you to view and download, including our Terms and Conditions.


Keeping your information safe

Everyday security measures and tips to help you keep your information safe.

Can’t find what you’re after?

If you can’t find the information you’re looking for, or have any questions or concerns, get in touch. We’ll be happy to help.

A woman typing using her laptop on a wooden desk.