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CUSTOMER HELP CENTRE

homecustomer help centre

SSE & ME - Heat customers

Are you one of our heat, hot water, cooling or private wire electricity customers? Here you will find helpful information about us, our networks and the service we provide including how to save energy, make payment or get in touch.

You’ll find all the information and guidance you need to manage your SSE Energy Solutions account in the sections below.

Our new billing system: Information and support

We’re in the process of moving all our customers to a new billing system, which will mean improvements and a new look to our invoices.

Find out more about the changes using the link below.

Energy bill support: Information and resources

Click the link below to learn more about what’s happening in the energy market, what that means for businesses and where you can find support.

Help and advice

Need help getting started with your account? Here you can find out more about a range of topics, including direct debits, paying your bill, moving premises and making the most of our SSE Clarity online energy management platform.

Frequently asked questions

Any questions? Here you can find answers to common questions from our customers, including managing your account, pricing and charges, meter readings and new connections.

Useful documents

Looking for application forms, contracts or regulatory information? Here’s a collection of useful documents for you to view and download, including our Terms and Conditions.

Keeping your information safe

Everyday security measures and tips to help you keep your information safe.

Can’t find what you’re after?

If you can’t find the information you’re looking for, or have any questions or concerns, get in touch. We’ll be happy to help.

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