Welcome to the Help Centre – your central hub for help and support with your business energy, billing, smart meters, account management, and more.
Browse by category
Frequently asked questions
Our FAQs cover the topics customers ask about most – from managing your account and understanding pricing, to meter readings, new connections and more. Browse the answers to quickly find the help you need.
Useful documents
Need application forms, contracts or regulatory information? Explore our library of useful documents, including Terms and Conditions and other important resources you can view and download.
SSE & ME - Heat customers
Are you one of our heat, hot water, cooling or private wire electricity customers? Here you'll find helpful information about our services, Discover information about our networks, how to save energy, ways to make payments, and how to get support.
Understanding Market-wide Half Hourly Settlement (MHHS)
MHHS is an industry-wide change to how electricity usage is recorded and settled across the energy market.
Find out what it means and whether it affects your business.
Keeping your information safe
Find practical security tips and everyday measures you can take to protect your information.
If you can’t find the information you’re looking for or have any questions, get in touch. We’ll be happy to help.
