Out of contract rates

Out of contract rates

You’ll be billed out of contract rates for your electricity or gas if you have not agreed contract prices with us. Until you agree a contract with us or change supplier, deemed or variable business rates will apply as follows.

If you move to premises supplied by us, you’ll be charged our variable business rates (VBR).

You’ll also go onto our VBR if your contract with us ends and you have not sent us a termination notice or accepted the renewal prices offered.

VBR are not as competitively priced as our fixed term contracts, so more cost-effective options are likely to be available.

If your contract with us ends and you have sent us a termination notice, and not accepted the renewal prices offered, you’ll go onto our deemed rates.

Deemed rates are the least cost-effective way to buy your energy from us.

You’ll find more details and links to our current rates by clicking the relevant tab above.

For our best prices, explore our electricity and gas contracts.

Variable business rates

We’ll place your business on our variable business rates (VBR) in the following situations:

Your contract has ended, and you have not accepted our renewal offer

You’ll go onto VBR if your fixed term contract comes to an end and you have not sent us a termination notice or agreed the renewal prices offered.

If you choose to change supplier, please give us 30 days’ written notice. If we don’t receive a termination notice and the new supplier attempts to register your supply, we reserve the right to object, which will delay your move.

The terms and conditions that applied to your fixed term contract would continue to apply while you remain on our supply. Read our terms and conditions for electricity or gas.

Your contract has ended, and we’ve asked you to find an alternative supplier

As a commercial and public sector energy supplier, we’re unable to supply domestic premises not owned by a commercial entity. If you’ve been categorised as a domestic premises we will have sent you a letter asking you to find another suitable supplier and explaining why this is happening.

Your supply will be placed on our VBR if your fixed term contract has expired and you have not found an alternative supplier.

A domestic supplier should be able to offer you more competitive rates as well as the assurances associated with a domestic energy provider.

Once you’ve chosen your new supplier, you do not need to give us notice and will not be charged any termination or exit fees.

The terms and conditions that applied to your fixed term contract would continue to apply while you remain on our supply. Read our terms and conditions for electricity or gas.

You’ve moved in to premises that we supply

You’ll be charged VBR where you’ve moved in to premises that are supplied by us and have yet to agree contract prices with us, or another supplier.

If you choose to change suppliers, there’s no need to give us notice. VBR will apply until the new supplier takes over. Find out more about moving premises.

Our deemed terms and conditions would apply in these circumstances. Read our deemed terms and conditions for electricity or gas.

Deemed rates

We’ll place your business on our deemed rates if you send us a termination notice for your current fixed term contract, and do not agree the renewal prices offered when the contract expires, but the supply remains with us beyond the contract end date.

Deemed rates will be charged until you agree a contract with us, or you move to another supplier. If you’re on our deemed rates and you choose to change supplier, there’s no need to give us notice.

Read the applicable terms and conditions for electricity or gas.