Find out how to read your meter and submit your readings to us.
Say goodbye to manual meter readings and estimated bills with a new smart meter – visit our smart meters page.
There are several ways you can submit your meter readings to us:
We validate the meter readings against your previous usage and may ask you to resubmit them if we believe they may be incorrect. The date that your reading was taken will determine how we use this data:
When reading your meter, you may find it useful to have your last energy invoice to hand to compare those figures with what’s shown on the meter. It’s also worth noting the time on your watch or phone to ensure it tallies with the time on your meter’s clock display. If there is any discrepancy, please raise it as a billing enquiry via our online form.
There are three main types of electricity meters – digital, mechanical dial and mechanical clock face.
A digital electricity meter shows your current meter reading on a digital display. Each display will show a two-character code (your Register ID) along with your meter reading.
Follow these steps to record the data from your digital electricity meter:
In some cases, your meter may have multiple readings which we use to invoice you.
These are probably the easiest of meters to read as they’re likely to have no more than two registers and both are visible at the same time.
When providing your meter reading, please supply all registers along with the name the meter has by the side of the register. If your register shows Day/Night or High/Low, note this down.
In most cases, you’ll see a dial that’s a different colour to the other dials in each register. Please ignore this dial. In a few cases, there may be two dials that are different to the others – in these cases you can ignore both.
This older type of meter has clock displays and you may find it easier to write down the numbers as you read them.
The figures to use are the ones the indicator has passed and not necessarily the one it may be pointing at.
For example, the dials below read 63,399 kWh.
Follow these steps to record the data:
There are two types of gas meters – mechanical dial and mechanical clock face. Some gas meters have both features, but we only require the figures from the mechanical dials (and not from the clock face or from any red dials).
It’s very unlikely that you’ll have more than one set of dials on a mechanical gas meter. So it’s very easy to record the reading from this type of meter.
As with electricity mechanical dial meters, record the reading on the meter, ignoring those that are of a different colour to the other dials. (This is usually one dial but could be two.)
This older type of gas meter has clock displays and you may find it easier to write down the numbers as you read them.
The figures to use are the ones the indicator has passed and not necessarily the one it may be pointing at. The last dial is a different colour to the other dials and can be ignored.
For example, the dials below read 9469.