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Frequently asked questions

homecustomer help centre frequently asked questions

You'll find lots of information and guidance you need to manage your account in the sections below. If you need any more help, just send us an email or give us a call.

In most cases, bills are issued quarterly and your first bill will arrive within 3 months of the start of your contract.

Setting up your online account is straightforward. Go to register for an account.

You will then be taken to the Business Energy Centre website where you will be asked to fill out a short online form. It will ask for your details, your company details and some information regarding your account (customer account number and meter point number, or the tender ID and meter point number).

Once that's complete and you've agreed to the Terms and Conditions, you just click the sign up button to establish your online account.

Your contract is based on direct debit payment, unless an alternative payment method has been agreed. This includes a discount (0.5p/kWh for electricity or 0.1p/kWh for gas) against our standard unit rate.

Direct debit reduces your risk of getting into debt, as it's paid off automatically. If your payment method is budget direct debit, the set amount will be taken each month on your elected date. If your payment method is variable direct debit, you’ll have 5 days after receiving your bill to let us know any issues, before your payment is completed 14 days after billing.

Please note that if you agree your contract based on direct debit payment without a direct debit in place, or you later cancel or recall the direct debit, your prices will increase by 0.5p/kWh for electricity or 0.1p/kWh for gas.

If you don’t have a direct debit set up, please return a completed electricity or gas mandate to business.enquiries@sse.com or SSE Business Energy Billing, No.1 Forbury Place, 43 Forbury Road, Reading, RG1 3JH.

If you’re billed quarterly but would like to switch to a budget direct debit paying a fixed amount each month, please call our customer service team on 0800 389 4466 to discuss.

Estimated bills are indicated by an 'E' as the reading source. If you want to provide an accurate reading, simply log in to your online account and supply an up-to-date meter reading. You can also submit one online, or by calling 0345 725 2526 or by post to SSE Business Energy, No. 1 Forbury Place, 43 Forbury Road, Reading RG1 3JH.

You will receive an amended bill and these will be validated before being applied to your account. If we have any questions concerning the meter reading you supply, we'll contact you.

If you have a variable Direct Debit on your account, any credit will be reviewed and refunded within 14 days as long as there is no issue preventing this. If you don't have a variable Direct Debit, please call the billing department on 0345 725 2526 with an actual meter reading or submit our online form with the refund request and meter reading.

Copies of your bills (and other data reports) are kept in your online account. If you want to download a PDF or print any of your bills, just log in to your account at any time. If a change in your circumstances means you don't receive a bill (for example, a change of address), please provide the details of the change either using our contact us form or by calling us on 03457 25 25 26.

The easiest way to pay is by direct debit. Your contract is based on direct debit payment, unless an alternative payment method has been agreed. This includes a discount (0.5p/kWh for electricity or 0.1p/kWh for gas) against our standard unit rate.

We offer two different types of direct debit: a variable type based on the account balance 14 days after the billing date or a budget direct debit paying agreed amounts monthly towards your quarterly invoices. The budget direct debit is reviewed annually to ensure the amount you're paying is accurate. The direct debit mandate form is available here.

Please note that if you agree your contract based on direct debit payment without a direct debit in place, or you later cancel or recall the direct debit, your prices will increase by 0.5p/kWh for electricity or 0.1p/kWh for gas.

If your agreed payment method is not direct debit, you'll find more details here and payment details are also shown on your bill.

There are many reasons that people query energy bills so it's important for us to understand why you feel it is incorrect. For example, are any of your details wrong or is the amount higher than usual?

It's always worth checking to see if the bill is based on an estimated meter reading. If it is, check your actual meter reading then get in touch to confirm. You can submit a meter reading online,or by calling 0345 725 2526 or by post to SSE Business Energy, No. 1 Forbury Place, 43 Forbury Road, Reading RG1 3JH.

Other factors can make a difference too. For example, it could be based on a shorter or longer billing period. It could be due to a change of VAT rate or because your rate changed due to a new contract.

If the amount of energy you've used has changed dramatically, is it because you've introduced some new equipment, changed your working hours or patterns or added a more energy-intensive working practice? In some cases, it is possible for meters to be faulty but this is very rare.

If you need to discuss a bill that you think is incorrect, you can submit our online form or call 03457 25 25 26 (option 1) with your account details to hand.