homenews and insights meter operator update

Meter operator update

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By SSE Business Energy
29 April 2021

Policy and regulation

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Some of our customers with direct MOP agreements have received an email or letter about the sale of OVO Large Power Metering Services to SMS PLC.

We’ve received several enquiries about an SSE-branded email/letter, from half hourly, non-half hourly and AMR (automated meter reading) metered customers with a direct meter operator (MOP) agreement and services provided by Large Power Metering. We’d like to clarify what’s happening.

On 6 April 2021, OVO sold its Large Power Metering business to SMS PLC. As part of the sale, the metering services contract between OVO Large Power Metering and SSE has been replaced with a new contract and will now be managed by SMS PLC Metering. This is for both direct and supplier-nominated MOP agreements.

On 7 April, OVO wrote to all its customers with direct MOP agreements explaining that all rights had been transferred to SMS PLC, and customers would need to amend the bank details they use to pay for their direct MOP agreement services to the new bank details provided in the email/letter.

This may have caused some confusion, as the email/letter doesn’t state that the payment details change is in relation to the customer’s direct MOP agreement with OVO.

We can confirm that the request to change payment details is legitimate for any customer that has a direct agreement with OVO (now SMS PLC) to provide them with MOP services.

All customers with direct MOP agreements that have received the email/letter are set to receive a welcome letter from SMS PLC detailing the service change from OVO to SMS PLC and the required payment redirection.

If you’d like to discuss this further or have any questions about the email/letter, please get in touch with your MOP service provider SMS PLC.

Customers with supplier-nominated MOP agreements can rest assured that they don’t need to do anything differently – payment redirection is not required in this case.

We have a long-standing relationship with SMS, and we’d like to reassure all affected customers that their services will continue as normal.

If you have any further questions, please contact us.