homesmart data guide

Smart data guide

Our Smart data guide sets out the standards you can expect from us when we request or hold your business’s information, including your smart meter readings. It sets out how you can access your energy consumption information, and what you can do if you think we aren’t meeting these standards.

The Government has laid out plans for every home and small business in Great Britain to have a smart meter before the end of December 2021. By upgrading the UK’s portfolio of traditional meters, this initiative will provide the UK with a smart energy network. It’s an important step towards reaching the UK’s target of producing net zero greenhouse gas emissions by 2050.

Smart meters will collect your meter readings throughout the day and will store your readings for 13 months. Once a reading is older than 13 months, the smart meter will delete the information.

Smart meters can send us monthly readings or provide a detailed breakdown of your consumption data at half-hourly intervals. When you install a smart meter, it will be set by default to share your monthly readings only. However, you can choose to share your half-hourly consumption data at any point.

We recommend you share half-hourly data as this will allow you to access SSE Clarity – our free online energy management portal. SSE Clarity shows you where and how your business uses energy. And when you understand this, you can use that knowledge to help you lower your energy use, and your bills.

Smart meters send and receive information using a secure wireless network, allowing your meter to send us your meter readings automatically.

We will take monthly readings as the minimum regular frequency. We need to do this for billing purposes. If you don’t want to share your information in this way, we can turn off your meter’s smart functionality. Your meter will function like a traditional meter, and you will need to send us regular meter readings online or by telephone.

What are the benefits of smart meters?

Accurate bills - your smart meter will send us your meter readings, almost eliminating the need forestimated bills. We do rely on a Wide Area Network (WAN) to receive your readings. If this signal, or the meter, should fail then we will produce a bill based on estimated readings, manual readings, or we may recommend alternative communication methods.

No more meter reading visits – smart meters allow your meter to be read remotely, meaning we won’t have to visit your premises to read your meter. Please note some visits will still be necessary to check the meter is working properly.

Access to SSE Clarity – providing you share your meter data on a half-hourly basis, you’ll get access to SSE Clarity. Our free online energy management platform presents the data from your smart meter in easy-to-understand graphs and tables. This will help to give you a better understanding of where and how your business uses energy.

Could help you save money – by seeing how much energy you’re using and having an idea of which areas of your business use the most energy, you may be able to reduce your energy usage and save money.

Your choices

You can make choices about how we collect and use your information at any time before or after your smart meter is installed.

How to access the consumption data your meter records

There are three ways to access the energy consumption data recorded by your smart meter:

  1. SSE Clarity – if you have a smart meter installed by SSE Energy Solutions, or you already have acompatible smart meter installed by a previous supplier, you can access SSE Clarity to view your half-hourly energy consumption data. This is the most convenient way to access your half-hourly data – you’ll find more information on our SSE Clarity page online.
  2. On request – we can provide you with your half-hourly consumption data on request. Simply call 0345 725 2526.
  3. Using your own consumer access device (CAD) – if you have your own CAD and a compatible application, these can be linked directly to your smart meter. Please call 0345 725 2526 and we can set this up for you. Please note: we do not provide CADs or applications.

Before we collect your personal information and meter readings, we will:

  • Make sure we tell you why we need the information (including your meter readings).
  • Give you the opportunity to opt-in and allow us to collect your meter readings remotely. (If you choose to opt out, we will turn off your meter’s smart functionality and it will continue to work in the same way as a traditional meter.)
  • Allow you to choose how often you would like us to collect your meter readings: half-hourly or monthly.
  • When you choose to share your meter readings remotely, the Government allows us to collect one meter reading per month to calculate your energy bill and to meet our legal obligations.
  • When you choose half-hourly readings, these will be recorded on a half-hourly basis and are sent to us in a single batch the following day. We won’t be able to see the exact time youm have used your energy, just a total amount used between any two meter readings.
  • Give you the opportunity to opt out of us using your meter readings for marketing purposes.

When we collect your personal information and meter readings, we will:

  • Collect your information lawfully and only in connection with your relationship with us, as explained in our privacy policy.
  • Do our best to ensure your personal information is accurate and kept up-to-date.
  • Avoid collecting any unnecessary information.
  • Protect your information and meter readings and make sure only authorised people have access to it.
  • Make sure we only keep your information as long as necessary, in line with our legal and regulatory duties.
  • Advise you in advance, and where necessary obtain your permission, if the way your
  • information and meter readings are to be used changes, or if they are to be used for different purposes.
  • Remind you at regular intervals throughout our relationship of the choices you have made for our use of your personal information, including your meter readings.
  • Allow you to change how often you would like us to collect your meter readings. You can do this by calling customer services on 0345 725 2526.
    Please note: when you update how frequently we access your meter readings, it can take up to 48 hours for your changes to apply. So for example, even if you change from half-hourly readings to monthly readings, we will continue receiving half-hourly readings until your meter updates. If the changes take longer than 48 hours to implement, we will delete any excess recorded data.
  • Advise you how to access the energy consumption information stored on your smart meters.
  • Ensure any third parties who may hold your information on our behalf will apply the same standards to safeguard your information. We will always remain responsible for their use of your information.

We will not:

  • Use meter readings from your smart meter to market products or services to you, if you have asked us not to.
  • Make any changes to your account without contacting you first.
  • Give third parties your personal information or your meter readings for their own marketing purposes without your agreement.
  • Transfer your personal information and meter readings to an organisation outside of the
  • United Kingdom unless such an organisation ensures an adequate level of protection in accordance with the General Data Protection Regulation to safeguard your personal information.
  • Collect consumption information about the use of individual appliances in your premises, unless it is needed for a particular product or service you have agreed to take from us.

Your responsibilities:

  • Please provide us with accurate information.
  • Please tell us as soon as possible if there are any changes to the information provided, such as a change of address to help us to keep your information accurate and up-to-date.
  • Please tell us as soon as possible if you notice a mistake in the information we hold about you.

Keeping your personal information secure:

  • The meter readings we collect from smart meters will be protected using a range of security measures, including those agreed with the Government.
  • Access to information from your smart meter will be limited to authorised members of staff who have received appropriate training.
  • Any third parties who may hold your information on our behalf will apply appropriate standards to safeguard your information and we will remain responsible for their use of your information.

Who else may be given access to the information collected from your smart meter?

  • Organisations and agents that we appoint to help us with our day-to-day business obligations or who help us provide products and services to you. We will ensure that these organisations follow this smart meter data guide.
  • Industry parties, such as network companies who help manage energy supply, distribution and central industry systems.
  • The police or other organisations, including industry bodies involved in preventing and detecting theft or fraud. Whenever possible we will tell you if they need to disclose information about you to any other party.
  • If you decide to leave us, we will still be able to access historical meter readings for the period we supplied you – we won’t be able to access any new information generated from your smart meter from the date your new supplier takes over.
  • Organisations we have been asked to provide information to, by Ofgem or the Government, to undertake questionnaires or surveys.

How we can help:

If you have any queries regarding your rights, you may contact us by sending an email to energybusinessdps@sse.com

We can provide more information on:

  • Finding out what information we hold about you.
  • How to correct any mistakes in your information.
  • Agreements we have with other organisations for sharing information.
  • Circumstances where we can pass on your personal information without telling you (such as in relation to a criminal investigation).
  • How we collect, use and delete your personal information.
  • How we maintain accurate and up-to-date information.
  • You should also read our privacy policy which sets out how we will use your personal information.

If you would like to contact our data protection officer, you can do so at the following addresses:

Email: dpo@legal.sse.com

Post: Data Protection Officer,
No. 1 Forbury Place, 43 Forbury Road,
Reading,
RG1 3JH

To request a copy of this document in a different format, please contact our SSE Energy Solutions customer services team on 0345 725 2526.