Coronavirus / Covid-19 update

Aled Humphreys
By Aled Humphreys
19 March 2020

Director of Business Energy

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SSE building

Continuing to provide your service through an uncertain time.

As a valued customer of SSE Business Energy, we want to let you know our procedures during unsettling times such as these. Every day the coronavirus brings about new developments and our thoughts go out to those impacted.  

At times like these, our core safety values of ‘if it’s not safe we don’t do it’ and ‘we all get home safely’ ring ever truer, with our main concerns being the safety and welfare of our customers and colleagues, while ensuring as far as possible that business continues as usual.

Steps we’ve already put in place to protect our colleagues and maintain our service include: 

  • Enabling remote working for our teams where possible;
  • Ensuring that we are enacting social distancing across our sites;
  • Increasing the frequency of our cleaning across all our offices; and
  • Holding daily calls with our senior leadership teams to monitor and adapt to the situation.

As part of our business continuity plan and to help prevent the spread of coronavirus, the first significant step you’ll see is that meter readers will only read external meters – and no meters in London – until further notice. This means you may receive estimated bills if there is a failure with your communication hub on your meter, or if your meter is an older traditional meter rather than a smart meter. Estimated bills will be based on historical consumption usage from actual data that we have. As soon as we can we’ll resume all meter readings and ramp up smart meter installations which can future–proof and automate billing accuracy for you.

We know that you’ll have questions about what may happen in relation to your energy supply and our ongoing support of accounts. Please be assured, as an essential service provider, SSE Business Energy has robust plans and procedures in place to ensure we can continue to meet our obligations as an energy supplier.

We’ll provide updates via email and our website, including answers to frequently asked questions – so please check this regularly.

Our phone lines and email contact points may, due to high volumes of customers trying to get through, become busier. I’d ask you to be patient and bear with us – and if possible, to use our online services. You can submit your own meter readings, view your bills, run billing reports, obtain energy quotes, log a change of tenancy) and more online.

Kind regards,

Aled Humphreys Director of Business Energy