Bringing low carbon, low cost heat and cooling to the heart of London.
An eye-catching structure, Nova is a high profile development and central to the redevelopment of the Victoria area in London.
Meeting the high standards of the developer, Landsec, at its core Nova has carbon saving energy infrastructure that will help London achieve its net-zero goals.
SSE has been instrumental in delivering the critical networks that provide low carbon, efficient heat and power to the residents and commercial occupants.
Our Heat Networks team signed a long term contract with Landsec in 2015 for the full operation, maintenance, customer service and asset management of the heat and cooling infrastructure.
Nova is a landmark multi-phase development which will comprise of 418 residential properties and 120,000m² commercial office and retail space, including bars and restaurants, when fully built.
Customers will be looked after 24/7 by the awardwinning SSE Heat Networks Customer Service team for the duration of the contract. Regular site-based customer engagement days are held, where information about the heating and cooling system is available. Our heat experts answer queries or concerns and also provide energy efficiency advice to customers.
Customers also have the confidence that SSE are founding members of the Heat Trust, the independent heat customer protection scheme, and they have access to an independent ombudsman should they require it.
Each customer receives a Welcome Pack and SSE provides clear supply agreements which set out tariff methodologies and levels of service. A significant advantage of an SSE long-term contract is that SSE shoulders risks from unexpected plant failure or energy price fluctuations, so that customers do not bear this risk and know precisely how their bills and annual price changes are calculated.
Throughout the design and construction phase, our experts worked with the client team to ensure the network was designed for optimal efficiency. We also developed safe and effective maintenance and replacement strategies and worked with the client’s team to ensure these were embedded in the design for the site.