Are you one of those who cringe at the sight of Christmas goods in the shops straight after the August Bank Holiday? Here at SSE, we have to think ahead, with the changing of the season our thoughts turn to colder weather and checking our customer’s heating systems are up to the task of providing an optimal, and safe, environment for your building’s occupants.
This is a check on HVAC (Heating, Ventilation and Air Conditioning) assets in a building to ensure they are operating in either a heating or cooling mode. This is achieved by switching on the asset, observing the operation of the plant and ensuring that it achieves its objective by providing heating or cooling into the desired area. This minimises the risk of failed components and emergency call outs later in the year, whilst providing peace of mind to building and estates managers.
Normally, before the heating season, a check is carried out by building maintenance engineers to see if your heating plant is operating correctly. Faulty components can then be identified and routinely repaired with minimal impact to the building occupants.
At SSE, our helpdesk staff can assist with that process through remote checks. Our Global Tool application has a module for executing a seasonal check, the plant is scheduled to be switched on and enabled, in heating mode. Once in the heating mode components are monitored and applied to an algorithm that determines if the plant operated successfully or not.
Following completion of the check, any component failures are then sent onto the customer for them to implement corrective actions to be taken. This helps to remove the faulty or failed component and ensure the HVAC asset delivers the correct amount of heat into the desired areas, maintaining building comfort levels.
Whilst we are looking forward to a break over Christmas and the New Year, we remain committed to supporting our customers. Please see below the arrangements that each branch has put in place. We would like to stress that during the closed period, we are still able to receive orders via email, and these will be processed in the New Year. "Emergency" support will be maintained by our EMC as per your support contract.
SSE Enterprise has been re-awarded a place on The National Framework for Energy Performance Contracting, designed to help the public sector address the climate emergency and set a firm path towards reaching net zero carbon emissions.
Following on from the recent launch of version 4 of Siemens Desigo CC building management platform, developers at SSE Enterprise Energy Solutions have created additional functionality in the form of Critical Alarm Management, via Desigo CC’s REST API system.
At SSE Enterprise Energy Solutions asking for feedback from our customers is a vital part of understanding how our customers are feeling about our products; service and organisation. It also shows our customers that we value their opinion and are listening to any concerns that they have.