Contact Details for Heat Network Customers (SSE & ME)

Heat and cooling welcome pack

Heat welcome pack

Complaints handling statement

Community energy customer charter

Visit our SSEandMe facebook group

Meter User Guide

Guru Hub II UI Guide

Heat Trust – District Heating and Customer Protection

Heat Trust – District Heating and Customer Protection

SSE Community Energy – Heating

SSE Community Energy – Heat and Cooling

We all know that reducing the amount of energy you use is just good sense, with benefits for both the environment and your pocket.

Here are some tips to help you:

• Turning your thermostat down by just 1°C can have a big impact on the cost of your energy bill. A comfortable temperature for a home is usually between 18 and 21°C.
  

• Smart home technology is becoming more common and more affordable. Investing in a smart thermostat will give you more control over your heating, even while you’re not at home. Set a temperature as well as a time to ensure you’re only heating your home when you actually need it.
  

• It’s true, wearing jumpers, socks and slippers around the house, as well as an extra blanket on the bed is not only cosy, it means you won’t be tempted to turn up the heating.
  

• Ensure radiators are clear from clutter or furniture. This will allow the heat to radiate around the room making you feel warmer.
  

• Cut the draughts – draught-proofing windows and doors could save you almost £30 a year and 46% of households still haven’t done this.
  

• If your system has thermostatic radiator valves, you can keep a tighter control if the temperature in each room. They’re usually numbered from 1 to 6 – try setting bedroom radiators at 3 or 4, your kitchen at 4 and living rooms at 4 to 6.
  

• Reduce the time you spend in the shower, one minute less in the shower each day will have an impact on your annual energy bill. If you have a water meter in your home, this will also help to reduce your water and sewage bills too.
  

• Turn the pressure down on the power shower. A high-pressure power shower is a luxury but you’d be surprised how much water they use – sometimes even more than a bath.

At the ADE Conference in September 2020 we were nominated for an award in ‘Recognising Resilience’. These awards are ‘the leading and most prestigious Awards for those involved in decentralised energy, recognising and celebrating the people and projects which have developed innovative decentralised energy solutions designed around the needs of the user.’

We were nominated for the work we did in making sure our people and our customers were looked after during the COVID-19 pandemic. Watch the video showcase for this nomination here